We are witnessing an incredible transformation in the business world. Companies are in a race to adopt AI capabilities in their mainstream operations. Be it on the customer-facing digital channels, or the tech used in internal operations, there is a heightened focus on using AI capabilities to supercharge digital innovation. On the agenda is everything from greater efficiency to enhanced effectiveness along with greater speed and intelligence.
This rapid growth in AI adoption was fuelled undoubtedly by the coming of Generative AI. The ability of AI to understand the insights hidden in unstructured data and then produce outputs in natural human language or other modes has spiked a wave of research across industries to uncover potential opportunities.
For companies, generative AI has become the key to unlocking massive value for several of their creative and strategic business operations. For instance, McKinsey estimates that the use of Generative AI can help businesses improve labor productivity by as much as 0.6% annually from now to 2040.
However, the biggest challenge for enterprises today is building and executing a roadmap to put AI to work in their complex business workflows.
Enterprises need a strategic path that leads to “real” Generative AI
Having AI handle complex workflows with accuracy and efficiency is the end goal for enterprises. However, this is easier said than done.
At Recode, we understood what blocks enterprises when they try to get ahead in the Generative AI race. Given the plethora of options out there and the mix of known and unknown variables, what enterprises needed was a clear way forward. They wanted a tried and tested approach that would allow them to carefully select the most appropriate Large Language Model (LLM) and see how to deploy that in business in specific use cases to enhance productivity.
This was the thought behind Recode’s AI-Powered Digital Workers – DwaaS!
Welcome to the future of work with AI – DWaaS
In simple terms, the DWaaS are the first in a growing cohort of digital conversational bots that are powered by Generative AI capabilities that can be leveraged by businesses as a cloud-based service.
This digital workforce is equipped to handle complex tasks in your business in areas such as content creation, customer support, analytics-powered decision-making, and much more.
Enterprises can engage with 5 digital workers at the moment, namely:
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Maya for content creation tasks ranging from product documentation to blogs.
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Trent for translation services to help in capturing summarized reports from customer calls, support interactions, etc. in any language with advanced speech-to-text conversion capabilities.
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Ava for advisory services to help with automated review, compliance checks on legal documentation workflows, and other critical business information.
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Alex for analyst services that provide high-level actionable insights through comprehensive reports from data captured from across departments and systems in the business and can be used for leadership decisions.
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Rachel for specialist services such as project, ticket, and high-priority task management services.
Watch this space as we keep adding more digital workers to this list. Soon enough, enterprises will get access to intelligent workers to handle almost every major operational task.
What makes Recode DWaaS unique?
Self-service and conversational bots powered by AI are not a new phenomenon. But our DWaaS go way beyond that. With DWaaS, enterprises get access to an intelligent Generative AI-based digital workforce that is knowledgeable about specific business needs and roles.
Recode has created a highly adaptable framework to govern the implementation, configuration, training, and evolution of this digital workforce. These powerful enterprise assets have been designed to help enterprises derive the maximum value in the shortest time frame with no risk.
We have created an end-to-end strategic roadmap that allows DWaaS to easily integrate into your business’s existing digital landscape and seamlessly adapt and acquire the necessary data to learn and grow.
Here are some of our unique features:
Choose your LLM
With DWaaS, enterprises can explore multiple LLM options and pick one that suits their unique needs. You can easily compare ratings for accuracy, efficiency, etc., and make a better-informed choice on the LLM model.
Support with prompt engineering
Our GenAi experts will work with you to develop advanced prompt engineering scripts that help the desired LLM models produce the most appropriate outcomes for the given scenarios. This helps elevate the effort beyond experiments and enhances the chances of success.
Continuous feedback integration
Our DWaaS systems are designed to continuously learn from feedback, fine-tune performance, and improve relevance with every interaction. In the initial test drive, the system will perform with your existing data sources. Recode will then help in developing a feedback integration path that evolves with your business growth.
Contextual data sets
One of the major benefits that enterprises can leverage from Recode’s DWaaS is the support for contextual data sets. These are used to train LLM models with the relevant knowledge necessary to handle unique business nuances in information management and retrieval. It will make the digital workers much more effective and focused on your specific business needs.
Monitoring and maintenance
As part of our process improvement initiatives, all digital workers will continuously be monitored for performance and actions will be taken to rectify any biases. Your digital workers will guarantee high performance and a high degree of accuracy. These workers will be kept up to date about events, ensuring you always stay one step ahead of industry trends.
Adopt AI confidently
With DWaaS, your business can confidently enter the realms of GenAI. You can get started quickly and experience faster time to value, even for such a complex initiative. Recode and DWaaS will be at the heart of your transformative journey, helping you with strategic advisory and technical guidance in all critical areas. We will ensure that your AI adoption journey is smooth and geared towards success and the maximum ROI. Get in touch with us to know more.
