THE CLIENT
Headquartered in the US, our client is a retailer with operations across North America. It focuses on electronics, appliances and home goods.
With the emerging digital economy and its growing ecosystem of participants, our client was seeing that it needed to achieve a larger share of business through digital platforms to accelerate its sales growth.
BUSINESS CHALLENGES
The existing situation analysis revealed that their legacy e-commerce platform was not scalable and did not allow changes at the required speed. It also had substantial stability issues.
This was seriously limiting their responsiveness to the rapidly-changing needs of the business.
Therefore, this client was planning a comprehensive digital transformation project and had set some key goals to defining its requirements:
- Identify a cross-functional enterprise platform to drive business agility
- Enhance digital user experience and mobility
- Drive the omni-channel experience of the end customer
They sought to now implement BigCommerceTM, as their scalable and flexible e-commerce platform of the future. It would need to support enterprise needs through dynamic real-world changes and the client’s own aggressive growth plan.
RECODE’S SOLUTION
As the chosen implementation partner, Recode Solutions leveraged our proven three-step ECR methodology to execute the client’s vision:
- Envision
Looking through the eyeglass of the client at needs and requirements to empathize with expected persona experiences and understand how business needs to respond, deliver, and scale. - Construct
Prioritizing upfront iterative feature-based system and functionality deliveries, targeting low-hanging fruit and implementing progressively. Execute using 2-week sprints and 3 or 4-month delivery cycles for major functionalities. - Realize
Measuring the pre-defined benefits to report ROI and success in achieving targeted business outcomes. Identify ongoing opportunities for continuous improvements and enhance enterprise capabilities consistently.
For the implementation, we structured a multidimensional matrix team of functional SMEs (subject matter experts in specialized domains), front-end UX designers, middleware and integration engineers, and quality specialists.
This was organized into smaller POD teams (product-oriented delivery) or “pods”—each focused on specific functional areas. This enabled and unlocked project efficiencies, as multiple pods execute in parallel across functionalities to realize superfast time-to-market targets.
At the other end, we centralized solutioning, architecture and PMO (program management office) functions. This structure made it the center’s task to enable the teams with right inputs from business users, a consistent design across the enterprise, and clear directions to the pods by constantly monitoring and clarifying what needs to be delivered.
BUSINESS OUTCOMES
By reimplementing their e-commerce ecosystem, our client realized significant success in their enterprise digital transformation:
- A scalable, cross-browser compatible, greenfield implementation on Big CommerceTM
- UX managed through Stencil Framework
- Enterprise integration through MuleSoft
- Native integration for Marketplace Apps
- Cloud-first model serving all functions
- 100% Agile execution
- DevSecOps efficiency increased 25% using automated build/deployment
- Automated E2E testing: functional, performance & loading for a growing platform.
Our implementation almost immediately stabilized this retailer’s digital sales. In the next 3 months after rollout, its online business was expected to grow by 30-40%. In fact, the client was now aiming to drive up its holiday season sales by 70%!
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With Industry 4.0 optimize operations and scale/speed up processing. Identify automation opportunities and infuse IT with intelligence and learning-driven solutions.
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Integration Services
Open up internal and external digital services with APIs. Interconnect seamlessly across partners and business units. Leverage our data engineering strengths!
Digital Commerce Solutions
Multi-channel customers and fast-changing demands. Adapt and scale in near real-time to predict, attract, engage, transact and service them with our solutions and expertise.
Quality Assurance Services
Go to market with confidence. Fail-fast QA services at every stage to support your growing business with efficient and stable products and services.
Computer Vision & Edge Computing
Leverage visual data, optimize your network, IOT network investments, digitize and automate operations. Empower managers with decision support. Leapfrog competition with our KamerAI platform.
DevOps
Let us manage and secure your IT deployments. We identify automation and optimization opportunities to save costs, help you scale, or increase speed-to-market.
RECODE SOLUTIONS AS YOUR IT PARTNER
We bring a Software-First approach to your objectives for achieving specific business results. You remain focused on business success, while we’re solutioning your digital transformation journey. Let’s show you how we’re helping clients succeed.
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RECODE SOLUTIONS
India
2nd Floor, Magnum Block,
Phase 2, Chennai One IT SEZ,
Pallavaram – Thoraipakkam 200ft Road, Thoraipakkam, Chennai 600097
Ph: 044 6610 7300
USA
2500 Wilcrest Dr #300,
Houston, TX 77042
Email: info@recodesolutions.com
Australia
RECODE SOLUTIONS PTY LIMITED
Level 14, 440 Collins Street,
Melbourne Vic. 3000
ABN 88 645 507 802
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